Right-click on "Local Area Connection" and click "Repair.". 2. All other customers need to use the portal that our partners provide. Note: If the LED is not pulsing blue, press the RESET button at the bottom of the unit for one second, the LED will turn to yellow. On the Arris cable modem the "Online" LED will be flashing. Type "winipcfg" (without the quotes) then click "OK.". Click “Network and Internet.”, 7. If you are still unable to access the Internet, proceed to the next section (Resetting the Cable Modem). Both blink OFF for about 8 seconds and blink ON for about 12 seconds. The TM3402 has the following ports available on the back of the modem. 2. While still in the "Network" window, select 'Using DHCP" from the "Configure:" menu. 5. Setup instructions, pairing guide, and how to reset. PC – LED will be solid if link is established between modem and computer, Com21 DOXport 1010 Cable Modem – Front Panel, 1. 1. If you are using a Motorola Surfboard or an Arris cable modem, check for this first. 2. Amazon's Choice for Arris TG3452. Click to enlarge. View and Download Arris Touchstone TG3452 user manual online. 2. Within a few minutes the cable modem should be online. Cable – LED will be steady when online Click the top left button to close the window. 2. Complete list of cable modem light patterns (for cable modems distributed to broadband customers). Note: If you are using Windows XP and do not see "Settings," click "Control Panel" located on the right-hand side of the Start Menu as shown below. Find the Port Forwarding section in your Arris TG3482G router. We also use third-party cookies that help us analyze and understand how you use this website. On certain cable modems, there is a standby feature that will disable access to the Internet. During the bonding process, the Upstream and Downstream lights will blink blue. On the Motorola Surfboard cable modem the "Standby" LED will be lit. Link – LED will be solid if link is established between modem and computer, Com21 DOXport 1110 Cable Modem – Front Panel, 1. Select "Built-in Ethernet" and click on "Configure…". 3. I just got home (4 hours later) and … B. some problem on the line (or, C., after the above have been allowed for and checked on, the modem may be defective. These instructions will guide you through troubleshooting connectivity issues with your broadband cable modem using Macintosh OS X. PC – LED will be solid if link is established between modem and computer Close all applications or programs that may be open. Activity – LED will flash when data transfer occurs To release the IP address, click "Release All." Arris Modem Blue Light Flashing. Turn your computer off, disconnect the power from your router (if applicable), then disconnect the power from the back of the cable modem. Let's Begin:Close all applications or programs that may be open. 3. If you connected your broadband cable modem via USB you will need to install USB drivers for your broadband cable modem. LED. Ethernet – LED will flash when data transfer occurs via Ethernet, Motorola Surfboard (all models) – Front Panel, 1. The “Windows Network Diagnostics” window will now open and scan the connection for any problems. Data Receive – LED will flash when data transfer occurs These instructions will guide you through troubleshooting connectivity issues with your broadband cable modem using Windows 2000 and XP. Receive – LED will be solid when connected 3. Click on the top left button to close the window. After the cable modem is successfully registered on the network, the Power, US/DS, and Online indicators illuminate continuously to indicate that the modem is online and fully operational.. Back View. Check for the standby indicator. This procedure can be useful when experiencing difficulty in maintaining an Internet connection. After the cable modem is online, plug in the power to your router (if applicable), and then turn on your computer. Next, select the "TCP/IP" tab. PC – LED will be solid if link is established between modem and computer 9. Power – LED will be solid green when the power supply is properly connected to the modem and the wall outlet Specific light patterns for your cable modem. If the cable modem is not in standby, proceed to the next section (Resetting the Cable Modem). But opting out of some of these cookies may affect your browsing experience. 1. If you have a router you should connect your computer to your router and connect your router to your modem. If the cable modem is in standby, press the "Standby" button, which is usually located on the top or back of your broadband cable modem. Necessary cookies are absolutely essential for the website to function properly. The "Run" dialog box will now appear. So this morning while watching TV i noticed the blue light on the right corner of the box is blinking. Click "Start", "Settings", and click on "Control Panel.". 10. 1. You also have the option to opt-out of these cookies. So, you need to ensure the power button is switched on if the lights are not on. Learn what the blinking lights mean! 1. Select 'Renew DHCP Lease' on the right hand side. These links contain updated USB drivers and/or end user guides to assist you with your cable modem. If you are still unable to access the Internet, proceed to the next section (Resetting the Cable Modem). Complete list of cable modem light patterns (for cable modems distributed to broadband customers). Let’s Begin:Close all applications or programs that may be open.1. These cookies will be stored in your browser only with your consent. 5. If you are still unable to access the Internet, try renewing your IP address as explained in the next section. Tap “Deco’s LED is Pulsing Blue”. Click the plus sign (+) next to "Network adapters," then right-click on the brand name of your USB cable modem adapter and click on "Properties.". Verify all cable connections and try resetting the modem. The "Date" will show the date of the currently installed driver. After reading these instructions, you may want to copy and save it on your computer for future reference. 1. Your screen should now resemble the window below. These cookies do not store any personal information. SEND: Off: Upstream channel inactive. 5. Your IP address should now be "0.0.0.0," if it is not please call Technical Support at (800)281-3564. Your account at your fingertips. Note: This should be the coaxial cable installed by your cable provider specifically for the cable modem. If windows is unable to find any problems with the connection click “Close.”. CBL – LED will be solid green when modem is online 1. Click on the top left button to close the window. 3. 3. After your Macintosh has reached the desktop, try browsing several websites. If you receive an error during renewing your IP address or you are still unable to access the Internet at this point, please refer to the last paragraph in this document for further instructions. To renew your IP address type "ipconfig /renew" (without the quotes) and press "Enter" on your keyboard. Receive: Solid Green indicates connection from the computer to the Internet established on one channel Solid Blue indicates operating on more than one channel: Send: